Success in sales isn’t just about good techniques.  To be successful you need to understand yourself, your motivation, and develop a style that is uniquely you.  In this two day seminar you will learn the fundamentals of selling and of self-discovery.  You will uncover your natural sales talents, identify areas to focus on for improvement, and build a long term strategy to help you respond to challenges you will face down the road.  You will leave this class with the knowledge for a strong foundation today and the tools to build a long term future tomorrow.  

Learn from a Proven Sales Leader

Instructor with 18 years of proven success transforming teams in the highly competitive wireless industry.

Practical strategies you can implement immediately

Learn a combination in internal and external strategies you can put into practice right away

Personalized Assessment

Understand your strengths and weaknesses in sales, and develop a strategy for personal success

Expected Completion Time

2 days (2 sessions of 5 hours each, Thursday & Friday)

Program FormatClassroom
LocationMission Valley
Needed Units to Graduate

1 unit of CEU

Program Start Date

Spring 2017:
Thursday March 23 -  Friday March 24, 8am - 1pm



Are you ready to get started

Richard D Marks - RDM Management Group

Adjunct Faculty - | Sales and Customer Service Certificate

As the Founder and President of RDM Management Group, Richard D. Marks has over 30 years of successful sales and leadership experience. Prior to founding RDM Management Group, Richard spent 18 years as a highly regarded sales leader in the competitive wireless industry where he successfully implemented best practices to transform struggling sales teams to become top performers.   

Over the last 8 years, Richard provided strategic direction and leadership for sales teams in multiple states for Cricket Wireless, the no-contract wireless division of AT&T.  During his tenure at Cricket, Richard developed a reputation as that of a turnaround strategist and was sought after by senior leadership to improve struggling markets.  He provided clients and employees with superior leadership and mentoring during critical transition phases and was able to turn around stagnant markets and increase their sales by an average of 25%.   

Interested in learning more about the program?

Required text book: RDM Sales Playbook, Author Richard D. Marks

Day 1: Sales Foundation and Sales Process

Sales Foundation 

  • Synonymous Characteristics between the Business Sales Professional & the Athlete
  • Discovering Your Identity
  • What is your Perceived Brand Value?
  • What is your Motivation?
  • Understanding your company’s Objective 
  • Understanding your Competition

Sales Process

  • RDM Funnel Management System
  • Customer Service
  • Appointment Setting 
  • Presentation Skills

Day 2: Sales Process and Sales Sustainability

Sales Process

  • Listening Skills 
  • Asking the Right Questions
  • Handling Objections with Care
  • Closing Techniques
  • Effective Time Management 
  • Meeting/Exceeding Your Sales Quota

Sales Sustainability

  • Traits of a Leader
  • Psychological Injuries
  • Uncovering Niche
  • Mentorship
  • Work Life Balance
  • Course Evaluation and Certificate of Completion

Sales and Customer Service Certificate


Hannah Jones
Enrollment Counselor
(619) 563-2825